Staff viewpoints on duo
On this page, comments from a range of English staff in the project follow-up year (2003-04)
1. Full-time (modern
period)
2. Part-time
3. Departmental
secretary
4. Full-time (early
and medieval)
5. Administrative officer
For individual perspectives from the project team, see: Worm's
Eye View | duologue: a review |
one teacher's approaches
1. Full-time colleague (teaches in the modern period)
This year, this member of staff registered both a Special Topic
(taught through seminars) and a large lecture module (supported
by tutorials). Like many colleagues, he finds the email facilities
the most obviously useful feature of duo--better for immediate
information than trusting either to the physical notice boards
or to the duo announcement board. He also makes use of links
to online information posted 'outside' the English department.
Students are more likely to find this information if it is
signposted 'in house', rather than tracking through the generic
portals in the library first.
I find it's very useful for emailing before each lecture,
to give students a sense of the contents of each
lecture, even if it's just a list of poems. Everybody
lecturing on the course now does this.
I've also been putting access to old exam papers on duo,
so they don't have to go through other ports (like
the library) - it is much easier. It's the exam papers,
I gather, they find particularly useful. I emailed
them all to let them know they were there. I didn't
use the announcements board.
Rather than do a notice on the board I'll do an email..
because I know they'll see it.
I definitely use it from home. For instance, if I
can't find the reading list or the lecture list
- and I've emailed them all from home using duo
-- I do this quite a lot...
I never use the actual notice boards now - Thank
God. NEVER! With the split site that was
always a bore....
I'd like more things like sound clips of poets reading
their work... I'm sure there are sites for the
links, but it's the matter of time again, of
making the effort.
But definitely a plus.
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2. Part-time colleague - postgraduate teaching assistant
Nearing the end of her PhD studies, this colleague took on more teaching
and registered for the PG cert in Higher Education. Having
practised with duo as part of that course, she sought permission
from the department to try out the discussion board with her
own tutorial groups. With the department's concerns about offering
equal provision to all students, the Board of Studies requested
her not to offer to conduct tutorial discussion on the board.
She thought it worth experimenting, nevertheless, but discovered,
as others have, that without a strong lead in discussion, boards
will lie unused. Replicating the pattern of her tutorials,
she found that only the most confident entered discussion spontaneously,
and learned that without a tutor's guidance, encouragement
and structure, others - predictably - failed to follow.
[From email]
I've been looking over the discussion board that I set
up on duo for my drama groups. There has really been
little activity on the board: About 1/4 of the students
found the site and introduced themselves, and none
used it in any constructive way. I didn't ever set
them any task to do that involved the board, and
only told them that it was there for them to use.
I have just sent them all an email reminding them
that it is there, and that now may be a good time
to take another look at it as there will be no more
tutorials. I will be interested to see if they use
it when preparing for the exams.
If I had to suggest why it hasn't been particularly
successful so far, I would say that the group involved
is too small, and I think this makes even the confident
students rather shy. And because they have no assigned
reason to use it, it is difficult to start a "chat" from
nothing.
In spite of disappointments in this area of duo, this colleague
found other positive features. She posted accounts of her PG
cert experiences on the Postgraduate Teaching Assistants' duo
site, and found the communication facilities an easement of
the 'email hell' she had found in her first year working as
a tutorial assistant. A member of the project team spent five
minutes showing her how to set up 'groups' - a facility ignored
by many other staff - and this proved an asset.
[From interview]
It's really useful for just emailing, especially if you
set up groups. I put all my students into 'groups',
which was easy once I had been shown how. It didn't
take much time at all.
[Asked why she hadn't used it last year]
Even though it's incredibly easy, if you've never looked
at the page before, it can seem a bit more intimidating
than it is.
If you don't really know your way around it, you assume
it's no use.
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3.
English Departmental Secretary
We [in the office] were right in at the start, but
I'd not used it. I'd been on a course about two
years ago, but it seemed geared towards staff then
-- about putting their module information on. But
since the department as whole decided to try it,
and with it being so user-friendly and easy, I
went back to it.
This colleague, who saw little in duo when first introduced to it,
is now an enthusiastic user. In interview, she highlights its
convenience for office staff; its cost-cutting benefits (time,
photocopying) in the day-to-day business of the department; and
its benefits for communicating with staff across a split site.
Having the module administration sites for both the students
and staff has been a great help. It really has
helped avoid the need for repeating information
everywhere in hard copy.
Every thing can be stored on duo [e.g. module proformas,
minutes of meetings]. This saves us an enormous
amount of time on the photocopier and is very cost
effective for the department; it saves us a lot
of money.
For example, [the Head of Department] sent the minutes
of the Board of Studies yesterday afternoon, and
these could be posted straight away on to duo,
with a message to all staff informing them of their
presence.
It
enables the staff on the other site to access the
data - and it's there for them at the same time
as people in this building. It's there for everyone
at the same time as it's put on centrally.
As one of the department's most regular users, she has noticed
improvements in the system; and suggests ways of developing
the VLE further within the department.
[On the North American labels on the buttons]
It was irritating last year that you couldn't
change the names, but now it's easier to
make the different headings clear.
[On teaching staff's use of duo in the English
Department]
I think staff could use it a bit more for
downloading. We could save more time on
photocopying by putting up agendas including
documents. It would ensure staff responsibility
to turn up with correct papers, and be
very helpful to us. I think it would also
encourage the staff to navigate duo - and
those that are slightly less confident
would gain.
[On postgraduate administration, one of
this colleagues' major and growing
tasks]
I think we should in the department as
a whole develop a site solely for the
taught MA and the research postgrads.
It would enable them to access information
more easily than making them go through
the general student module. I think
there's a lot of information for research
students which we rely on putting on
noticeboards - and it would be useful
for them to access from links from
home.
[Would this create more work?]
Only in the very beginning. I don't think
it would entail any more work than
emailing each student individually
with info, rather than putting it on
duo.
[Other uses?]
I don't use the discussion board- at
least, not yet.
.. .Tracking? Yes, but not as often
as I would like to.. I like to see
the trends of the regular users.
Staff Student Consultative Committee - Could
do even more with duo. I think the
students we have at the present moment
are very keen to be more involved.
[Any other comments?]
I enjoy using duo immensely and think
it is a very easy way to contact the
students or members of staff. I never
thought it would be as helpful as it
is and so easy to use as it is.
I thought it would be very irksome, and
it has proved me wrong.
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4. Full time colleague [teaches early and medieval modules]
Beginning
in 2002-03, this colleague now uses duo more actively than
any others outside the project team, and students (first-years
through to postgrads) praised his efforts vigorously in the
duo university-wide surveys. In interview, he emphasised the
VLE's advantages for giving students access to resources -
illustrations, texts, cultural materials. 'Sometimes they find
it hard to believe that any of this really existed.'
He gives a picture of a new user beginning to expand and develop
his sense of a VLE's potential. His account will also remind
those more at home with IT that there are basic skills which
should not be taken for granted - e.g. resizing images- and that,
if you do not know short-cuts exist, or have no idea of where
to look for solutions, trying to work around such problems can
take a very long time. Although this colleague had found the
LTT team very helpful, at interview he mentioned further problems,
for which he had not sought help, as he had assumed that they were
endemic to the software.
'To start with I had a basic view of duo -- that
I would use it for bibliographies -- but
it very soon occurred to me that it was silly
not to have handouts as well. A lot of texts
are very difficult to find and I've done
quite a lot of translation which I decided
to put on too - a different amount according
to different modules. Then I began to think
that for some of the texts, illustrations,
where I could find them, would be a very
good idea.'
Examples:
1. The Dream of the Rood - from 'The Heroic Age'. An
introductory module for first-years -
'. . . it's quite important to know that
a lot of imagery in the Dream of the
Rood derived from earlier Italian art.
I thought that sort of basic information
would be good on duo.'
2. Old Norse - Level 2/3 module.
'Again, here images [e.g. photographs of sites]
seemed useful for illustrating a way
of life that was extremely unfamiliar
to the students.
It also seemed an excellent place to put
time-lines and details of grammar and
[links to manuscript museum in Iceland].'
Problems were both logistical and technical. They
included:
-
Finding images which didn't breach copyright
-
Resizing images (with no knowledge of a graphics package)
-
Tables: Old Norse Grammar proved very difficult
to transfer coherently to duo. This colleague
had used html to put in tables directly on to the screen.
-
Sharing websites. Still seeking a straightforward
way of sharing websites on a Socrates exchange
scheme with Iceland.
-
Time.
Main advantages
-
'The way you can reveal some of the materials
gradually. Students could get horribly swamped,
but you can keep it fresh, and just reveal a
couple of things.'
-
'The way it provides people with images, handouts,
bibliographies, day and night, when they are
ready for them--that's very important.'
Other comments
[On student feedback]
'They gave very favourable feedback at first,
but now they just regard it as natural.'
[Conclusions..?]
'It often turned out to be quite difficult
to do, but it brought it alive for the
students when they wanted it.'
'It's hard work but well worth it.'
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5. Departmental Administrative Officer
Our Administrative Officer's first priority was to clarify the respective
roles of the public web and the duo material - the topic of our
first web-committee meeting before the start of the main project
year. Once we had established these, she moved the in-house student
business into duo, and set up a staff information module in parallel.
Two of the project team were initially registered as 'instructors',
to add some basic links, but were removed once the module was
fully launched. A module for Teaching Assistants' Administration
followed at the start of the academic year 2003-04.
In interview, she, too, emphasised its importance as a storage system.
For most staff, these administration modules have become a portable
filing-cabinet and reference shelf, on all matters from postgraduate
supervision proformas to details of disability legislation. Desks
are not quite yet a clutter-free zone, but these sites have helped
reduce the heaps on our pending-trays. For those most interested
in the innovative pedagogical potential of a VLE, this might
seem a somewhat pedestrian application; for staff, feeling battered
by all the day-to-day tasks of teaching, it can be tremendously
helpful to know that some vital document hasn't just blown away
in the sandstorm.
For all the VLE's uses, this colleague, again, insists on the importance
of face-to-face communication. Where a programme is not specifically
designed for distance learning, many of the most important contacts
come in personal meetings. Often, it is only in talking through
documentation with a member of staff that students bring problems
to light.
I find it very helpful for posting something
up and having it stored there. It's an
archiving source - for example, for our
policy documents. You
can go and look at it as and when you
want, where there's always the chance
of losing an email.
I've gone as far as I can with my knowledge
for now. The way I've got it at the moment,
I tend to just use it as an admin system.
I'm often pointing students in that direction;
and I hope if they go for one thing, they'll
find other things that will be of use.
I put the list of dissertation tutors on
duo - so they can just log on and get
that. Some students have asked for everything
to be put there, but I'm
reluctant to go so far. Not everything's
so straightforward. Already, some students
are begining feel they don't have to
come into the department. I'd be reluctant
to encourage this -- for students to
feel they don't need to come into the
department. There are advantages to them
in coming in. They don't always pick
up on the detail or the emphasis, and
only realise when you're talking it through
with them.
I feel they should come in - If everything's
virtual you lose the emphasis.
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